We offer shipping across the globe

Shipping Policy

 

At Pehnava Clothing, we ensure safe and timely delivery of our handcrafted designs to customers worldwide. Please read our shipping policy carefully before placing an order.

 Shipping Within Pakistan

Processing Time:  Made-to-order dresses take 2-3 weeks, depending on design complexity.

Delivery Time: Once shipped, orders are delivered within 3-5 business days via trusted courier services.

Shipping Charges: Shipping costs vary based on location and order size. Exact charges will be shown at checkout. we are providing free shipment all over Pakistan.

 International Shipping

We proudly ship worldwide to bring our luxury designs to global customers.

Processing Time: Made-to-order outfits take 2-4 weeks before dispatch.

Delivery Time: International delivery takes approximately 7-15 business days, depending on the destination.

Shipping Charges: International shipping rates vary based on location, weight, and courier service. Charges are calculated at checkout.

Customs & Duties: Customers are responsible for any customs duties or import taxes imposed by their country. Pehnava Clothing is not liable for these additional costs.

 Order Tracking

Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor your shipment’s progress.

 Delays & Issues

While we strive for timely delivery, external factors like weather, customs clearance, or courier delays may affect shipping times. If your order is delayed, please contact our customer support for assistance.

 Undelivered Packages

If an order is returned due to an incorrect address, non-payment of customs duties, or failure to receive the package, the customer is responsible for additional shipping costs for re-delivery.

 Contact Us

For shipping inquiries or assistance, reach out to us at:
📩 Email: info@pehnavaclothing.com
📞 WhatsApp: +923001097023

We appreciate your trust in Pehnava Clothing and look forward to delivering elegance to your doorstep!

Multiple payment options are available

Terms & Conditions

 

Welcome to Pehnava Clothing. By accessing and using our website, you agree to the following terms and conditions. Please read them carefully before placing an order.

 General Terms

Pehnava Clothing reserves the right to update, modify, or change these terms at any time without prior notice.

All products, descriptions, and prices on our website are subject to change without notice.

 Product Information & Variations

Our dresses feature hand embroidery and delicate craftsmanship, which may result in slight variations in color, design, and embellishments.

We strive for accuracy in product images, but colors may appear differently due to screen settings and lighting.

 Orders & Payments

Orders are confirmed only after full payment is received (except for Cash on Delivery orders).

Pehnava Clothing reserves the right to cancel or refuse any order at our discretion.

International customers are responsible for any customs duties or taxes imposed by their country.

 Shipping & Delivery

Delivery times are estimated and may vary due to unforeseen delays (e.g., customs clearance, weather conditions).

Pehnava Clothing is not responsible for delays caused by third-party courier services.

Customers must provide accurate shipping details; we are not liable for misdelivered or lost packages due to incorrect addresses.

 Return & Exchange Policy

We do not accept returns due to the handcrafted nature of our products.

Exchanges are only allowed for damaged or incorrect items, reported within 24 hours of delivery with valid proof.

International orders are not eligible for exchanges unless a mistake is made on our part.

 Cancellations & Refunds

Orders cannot be canceled once placed.

We do not offer refunds—only exchanges or store credit where applicable.

 Intellectual Property

All images, designs, logos, and content on our website are the exclusive property of Pehnava Clothing. Unauthorized use, reproduction, or distribution is strictly prohibited.

 Limitation of Liability

Pehnava Clothing is not responsible for any direct, indirect, or incidental damages resulting from the use of our products or website.

We do not guarantee that our website will be free from errors, viruses, or uninterrupted access.

 Privacy & Security

Your personal data is handled per our Privacy Policy and will not be shared with third parties without consent.

Payment details are securely processed, and we do not store credit/debit card information.

 Governing Law

These Terms & Conditions are governed by the laws of Pakistan, and any disputes will be resolved under the jurisdiction of Pakistani courts.

 Contact Us

For any inquiries regarding these Terms & Conditions, please contact us at:
📩 Email: info@pehnavaclothing.com
📞 WhatsApp: +923001097023

By using our website and making a purchase, you acknowledge and agree to these Terms & Conditions. Thank you for shopping with Pehnava Clothing!

we ensure your satisfaction with every purchase. If you receive a damaged or incorrect item, you can request an exchange within 24 HOURS of delivery. Please note, returns are not accepted, but we’re happy to assist with size or product exchanges. T&C apply.

Return & Exchange Policy

 

At Pehnava Clothing, we take pride in delivering high-quality, handcrafted clothing. Since our designs feature intricate embroidery and delicate craftsmanship, we follow a strict no-return policy. However, exchanges may be allowed under specific conditions.

Eligibility for Exchange

You may request an exchange only if:

You received a damaged, defective, or incorrect item.

The item is unused, unwashed, and in its original packaging.

The exchange request is made within 24 hours of delivery with valid proof (photos/videos).

 Items Not Eligible for Exchange

Customized or made-to-order outfits.

Items damaged due to improper handling or use.Minor variations in color, embroidery, or design (as handcrafted pieces may have slight differences).

 How to Request an Exchange

To initiate an exchange, please contact us within 24 hours of receiving your order:
📩 Email: info@pehnavaclothing.com
📞 WhatsApp: +923001097023

Provide your order number, issue details, and photos/videos of the product.

 Exchange Process

Once your request is reviewed, we will confirm eligibility.

If approved, you must return the item within 2 days of approval.

Customers are responsible for return shipping costs.

After receiving and inspecting the item, we will process an exchange or issue a store credit or refund your payments.

 Cancellations & Refunds

Orders cannot be canceled once placed.

We do not offer refunds—only exchanges or store credit where applicable.

 International Orders

We offer international shipping and exchanges, but due to high shipping costs and customs regulations, the process differs:

If an item arrives damaged or incorrect, customers must report the issue within 24hours with proof.

If approved, we will offer a replacement, store credit, or a partial refund depending on the situation.

Customers are responsible for return shipping costs (unless the fault is on our end).

For any further questions, feel free to contact our customer support team. Thank you for shopping with Pehnava Clothing!

 

📩 Email:info@pehnavaclothing.com
📞 Phone: 0300-1097023
💬 WhatsApp: +92-300-1097023

We’d love to hear from you! Whether you have a question about our products, need assistance with an order, or want to collaborate, feel free to reach out to us.

Get in Touch

📩 Email: info@pehnavaclothing.com
📞 Phone: 0300-1097023
💬 WhatsApp: +92-300-1097023

Our team is available to assist you with any inquiries. We aim to respond as soon as possible.

For the latest updates, follow us on social media and stay connected with Pehnava Clothing!