Terms & Conditions
Welcome to Pehnava Clothing. By accessing and using our website, you agree to the following terms and conditions. Please read them carefully before placing an order.
General Terms
- Pehnava Clothing reserves the right to update, modify, or change these terms at any time without prior notice.
- All products, descriptions, and prices on our website are subject to change without notice.
Product Information & Variations
- Our dresses feature hand embroidery and delicate craftsmanship, which may result in slight variations in color, design, and embellishments.
- We strive for accuracy in product images, but colors may appear differently due to screen settings and lighting.
Shipping & Delivery
We may collect the following types of information:
- Delivery times are estimated and may vary due to unforeseen delays (e.g., customs clearance, weather conditions).
- Pehnava Clothing is not responsible for delays caused by third-party courier services.
- Customers must provide accurate shipping details; we are not liable for misdelivered or lost packages due to incorrect addresses.
Payments
Orders are confirmed only after full payment is received (except for Cash on Delivery orders).
- Pehnava Clothing reserves the right to cancel or refuse any order at our discretion.
- International customers are responsible for any customs duties or taxes imposed by their country.
Return & Exchange Policy
- We do not accept returns due to the handcrafted nature of our products.
- Exchanges are only allowed for damaged or incorrect items, reported within 24 hours of delivery with valid proof.
- International orders are not eligible for exchanges unless a mistake is made on our part.
Cancellations & Refunds
We do not sell, trade, or rent your personal data. However, we may share information with:
- Orders cannot be canceled once placed.
- We do not offer refunds—only exchanges or store credit where applicable.
- INTELLECTUAL PROPERTY
All images, designs, logos, and content on our website are the exclusive property of Pehnava Clothing. Unauthorized use, reproduction, or distribution is strictly prohibited.
- LIMITATION OF LIABILITY
Pehnava Clothing is not responsible for any direct, indirect, or incidental damages resulting from the use of our products or website.
We do not guarantee that our website will be free from errors, viruses, or uninterrupted access.
- SECURITY
Your personal data is handled per our Privacy Policy and will not be shared with third parties without consent.
Payment details are securely processed, and we do not store credit/debit card information.
- GOVERNING LAW
These Terms & Conditions are governed by the laws of Pakistan, and any disputes will be resolved under the jurisdiction of Pakistani courts