Return & Exchange
Exchange Policy
At Pehnava Clothing, we take pride in delivering high-quality, handcrafted clothing. Since our designs feature intricate embroidery and delicate craftsmanship, we follow a strict no-return policy. However, exchanges may be allowed under specific conditions.
Eligibility for Exchange
You may request an exchange only if:
- You received a damaged, defective, or incorrect item.
- The item is unused, unwashed, and in its original packaging.
- The exchange request is made within 24 hours of delivery with valid proof (photos/videos).
Items Not Eligible for Exchange
- Customized or made-to-order outfits.
- Items damaged due to improper handling or use. Minor variations in color, embroidery, or design (as handcrafted pieces may have slight differences).
How to Request an Exchange
To initiate an exchange, please contact us within 24 hours of receiving your order:
Provide your order number, issue details, and photos/videos of the product
Exchange Process
Once your request is reviewed, we will confirm eligibility.
- If approved, you must return the item within 24 days of approval.
- Customers are responsible for return shipping costs.
- After receiving and inspecting the item, we will process an exchange or issue a store credit or refund your payments.
Cancellation and Refunds
- Orders cannot be canceled once placed.
- We do not offer refunds—only exchanges or store credit where applicable.
International Orders
We offer international shipping and exchanges, but due to high shipping costs and customs regulations, the process differs:
- If an item arrives damaged or incorrect, customers must report the issue within 24hours with proof.
- If approved, we will offer a replacement, store credit, or a partial refund depending on the situation.
- Customers are responsible for return shipping costs (unless the fault is on our end).
For any further questions, feel free to contact our customer support team. Thank you for shopping with Pehnava Clothing!